If you need to check the status of your shipment or proof of delivery, please enter your tracking number or reference number at the package tracking platform 17track.net to see the details.
*If the package does not arrive within 30 days after you placed your order, you must contact Customer Service within 180 days after your order was placed and we will reply within 24 hours. Please note that overdue requests may not be accepted.
If your shipping information has not been updated for a long time:
Due to limited transportation availability as a result of COVID-19 pandemic, the package delivery times may be extended. Hope you could kindly understand and we sincerely apologize for any inconvenience this may cause.
If you do not receive the delivered package:
Double-check the area where the carrier would have left it first. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. If there's still no update, you can call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution, please contact our Customer Service at service@ultra-dna.com.