Refund & Return

Easy Exchanges:

Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:

Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.We will issue a refund to your original payment method within a week.



Returns &Exchanges Policy



1) Purchase (except swimwears、bags&accessories) can be returned or exchanged within 15 days from the delivered date.

2) Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.

3) Buyer is responsible for return shipping cost.

4) Items that do not meet these criteria will not be considered for return.



Purchase Not Eligible for Return



1) Final sale item(s) is not eligible for return or exchange.

2) Intimate Clothing is not eligible for return or exchange.

3) You must email us a picture showing the problem/defect after submitting the return/exchange request online.



Order Cancellation



Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

Contact us

If you have further questions / issues, please don’t hesitate to contact us at service@ultra-dna.com or chat with us online.